Terms of Service

1. Agreement to Terms

By accessing or using Online Doctors' services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Service Description

Online Doctors provides telehealth services, including:

• Online medical consultations
• Prescription services
• Medical certificates
• Healthcare advice

3. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account
• Use the services for legitimate medical purposes
• Not misuse or abuse the service

4. Medical Services

Understanding of service limitations:

• Telehealth is not suitable for medical emergencies
• Doctors may refer you to in-person care when necessary
• Prescriptions are subject to medical discretion
• Some conditions may require physical examination

5. Payments and Fees

• Fees are payable at the time of service
• Medicare rebates may apply for eligible services
• Cancellation policies may apply
• All fees are in Australian dollars

6. Privacy and Confidentiality

We maintain strict confidentiality of your medical information in accordance with:

• Australian Privacy Principles
• Healthcare regulations
• Professional medical standards

7. Limitation of Liability

Online Doctors is not liable for:

• Technical interruptions or errors
• Information accuracy provided by users
• Third-party services or content
• Consequential or indirect losses

8. Termination

We reserve the right to:

• Suspend or terminate services
• Refuse service to anyone
• Modify or discontinue services

9. Changes to Terms

We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes.

Last updated: 12/04/2025

10. Contact Information

For questions about these terms, please contact us:

Phone: 1300 858 909